Image Converter NOW

Frequently asked questions

37 questions and answers, grouped by topic.

Getting started6

Can I use it without an account?

Yes. Without signing up you can convert up to 5 files at a time, 20MB per file and 50MB per batch, free of charge. There is no login step and no email to enter.

Is it really free? Will there be a watermark?

It is completely free and nothing is watermarked. You are free to use the converted files commercially.

Do I need to install anything?

No. A web browser is all you need. It works right away in current versions of Chrome, Edge, Safari and Firefox.

Does it work on a phone?

Yes. Both iPhone and Android are supported — pick files from your photo library and save the results as a single ZIP. Add the site to your home screen and it behaves like an app.

Does it work offline?

Yes, once you have visited before. Conversion runs inside the browser and the files it needs are stored on your device, so images still convert without a connection.

How many conversions can I do per day?

There is no daily limit. As long as you stay within the per-batch file count (5) and size limits, you can repeat as often as you like.

Privacy and security5

Are my uploaded images stored on a server?

No. Every conversion happens inside your own browser and image files are never sent to a server. There is no file on a server to store in the first place.

How can I verify nothing is uploaded?

Open your browser's developer tools (F12), switch to the Network tab and run a conversion — you will see there is no request sending your image anywhere. The fact that conversion keeps working after you disconnect from the internet is the same thing in practice.

Is it safe to convert photos of ID cards or contracts?

Since files are never sent to a server, the leak risk people usually worry about with online converters does not apply. That said, if you are on a shared computer, remember to clean up the files you downloaded.

Is the photo's GPS location carried over?

No. For privacy, metadata such as GPS location, camera model and capture date is automatically stripped during conversion.

I want to strip metadata but keep the format.

In the metadata remover, set the output format to 'Keep original' and you get a copy with the EXIF data removed and the file extension unchanged.

Supported formats8

Which formats are supported?

Input covers 8 formats — JPG, PNG, WebP, HEIC, AVIF, GIF, TIFF and JXL — and output covers 5: WebP, JPG, PNG, AVIF and JXL. Converting between images and PDF is supported too.

Can it convert iPhone HEIC photos?

Yes. HEIC/HEIF photos taken on an iPhone convert to JPG, PNG, WebP and more, and the photo's EXIF orientation is corrected automatically.

When should I pick WebP?

For anything going on a website, blog or online store, WebP is the safest choice. At the same visual quality it is 30-80% smaller than JPG, so pages load faster.

What are AVIF and JXL?

Both are next-generation image formats that compress even better than WebP. Support in other software is still limited, so they suit websites you control or long-term storage better than files you send to other people.

Can it handle animated GIFs?

Yes. The animated GIF tool converts or shrinks them while keeping the frames and timing. In the regular converter, only the first frame is converted, as a still image.

Can it handle PDFs?

Yes. You can combine several images into one PDF, or go the other way and turn each page of a PDF into a JPG or PNG.

Are SVG and BMP supported?

Not yet — we plan to add them over time. The supported formats page always lists what works today.

What happens with multi-page TIFFs?

Only the first page is converted, and when you add the file we tell you up front how many pages it contains.

Quality and file size5

What quality value should I use?

'Recommended' is usually enough. Choose 'Smaller file' when you need to save space, or 'Best quality' for printing or archiving. You can also set any value between 10 and 100 manually.

Does converting make the image look worse?

It depends on the quality setting. At the recommended value the difference is usually hard to see, and after converting you can compare the original and the result side by side to judge for yourself.

My file got bigger after converting.

That is expected behaviour given how the formats work. Converting a lossy JPG into a lossless PNG, for example, makes the file bigger. If your goal is a smaller file, choose WebP or AVIF as the output.

How do I make files as small as possible?

Reducing the resolution helps most. Scale the long edge down to around 2000 pixels, switch the format to WebP and set quality to 'Smaller file' — that can get you to roughly a tenth of the original size.

My email attachment is over the size limit.

In the image compressor, lower the quality and reduce the dimensions together and you will fit under most attachment limits (10-25MB).

Using the features7

Can I save several files at once?

Yes. Convert 2 or more files and you can download everything as a single ZIP, which is much easier on mobile.

What happens when I convert a transparent PNG to JPG?

JPG does not support transparency, so you get to choose a background colour — white by default. To keep transparency, choose WebP, PNG or AVIF as the output.

Can I match social media image sizes?

Yes. The resize tool has presets for Instagram (1080x1080, 1080x1350), YouTube thumbnails (1280x720), blog cover images (1200x630) and more.

Can I rotate or crop photos?

Yes. The conversion settings support 90-degree rotation and horizontal/vertical flipping, and the crop tool lets you drag to select exactly the area you want to keep.

How does background removal work?

An AI model runs inside your browser, detects the background and gives you a transparent PNG. Your photo is never sent to a server — only the AI model file is downloaded once, the first time you use it.

Do my settings reset every time?

No. The format, quality and size settings you used last are saved in your browser and restored on your next visit. The 'Reset settings' button puts everything back to the defaults.

Can I rename files in bulk?

Yes. Set a prefix and suffix in the file name section of the conversion settings and it applies to every result file. Handy for keeping product photos organised.

Troubleshooting6

A conversion failed. What should I do?

Usually the file is damaged, or its extension does not match its actual format. Check the message shown on screen, and if other images fail too, update your browser to the latest version.

Can't I just change the file extension?

No. Renaming the extension leaves the contents unchanged, so software cannot open it. A real conversion rebuilds the image data — and this service checks each file's actual format and tells you what it really is.

AVIF and JXL conversions are slow.

The better a format compresses, the more computation it takes, so a few seconds is normal. Conversion runs in the background, so you can keep using the page while it works.

The page looks dark.

Press the moon/sun icon at the right of the header to switch between light and dark. Your choice is remembered on your next visit.

My image is over the file size limit.

Guests are currently limited to 20MB per file and 50MB per batch. Split large jobs into several batches, or use the resize tool to lower the resolution first and then convert.

How do I get in touch?

Email us using the address on the contact page. When reporting a bug, tell us your device, your browser and which format you were converting to and we can look into it faster.

Can't find your answer?

Let us know on the contact page — we will look into it, reply, and add it to this list.

Contact us